Support & Contact

Need help with the FPV Labs (Loonshots Network Pvt Ltd) mobile application or your contributor account? This page provides the official support information required for app marketplace submissions. Our support team monitors all incoming requests on business days and aims to respond quickly so you can get back to capturing FPV footage.

When Should I Contact Support?

• Account creation, login, MFA, or device verification issues.
• Contributor onboarding questions, profile changes, or age verification problems.
• Submission errors, crashes, upload failures, or suspected bugs in the iOS/Android application.
• Payment status, tax documentation, or payout discrepancies.
• Privacy, data usage, or consent concerns related to Contribution Data.
• Notices related to intellectual property, security, or legal compliance.

What to Include in Your Email

Adding the following details helps us troubleshoot faster and is recommended for app review submissions:

• Your registered full name and the email/phone number linked to the FPV Labs account.
• App version and device information (e.g., iPhone model, iOS version).
• Detailed description of the issue and any steps to reproduce it.
• Screenshots or short screen recordings (if applicable).
• Preferred time window for us to reach you if a follow-up call is required.

Additional Help Options

• Use the in-app Report an Issue form (Settings → Help → Report) for quick submission of logs.
• Review the Privacy Policy and Terms and Conditions for answers on data usage and contributor obligations.
• For enterprise dataset licensing enquiries, mention "Enterprise" in the subject line so it reaches the correct team.

Company & Mailing Details

FPV Labs is operated by Loonshots Network Pvt Ltd, a company incorporated in India. Official correspondence can be sent to our Bengaluru office address:

We continuously monitor feedback from the App Store review team. If you need written confirmation that this page is our official customer support channel, mention "App Review" in the subject line of your email for prioritised handling.